Citizen Charter
Our public commitments to every candidate and citizen who engages with the Goa Public Service Commission. Published under Section 4(1)(b) of the RTI Act 2005.
Merit. Transparency. Accountability.
The Goa Public Service Commission is a constitutional body established under Article 315 of the Constitution of India and governed by the duties set out in Article 320. Our role is to recruit the finest candidates for the civil services of the State of Goa, fairly and without favour.
This Citizen Charter sets out the commitments we make to every person who deals with the Commission. It is not a contract and it does not create legal rights or obligations, but it reflects the standards to which every officer of the Commission holds themselves accountable.
Every commitment below carries a defined timeline. Failure to meet a timeline may be brought to the attention of the Secretary through the grievance redressal mechanism.
What we pledge
Seven public commitments with measurable timelines.
Timely notifications
Every advertisement is published on this portal at least 30 days before the last date for application, with full eligibility, syllabus, and examination scheme.
- 30-day minimum window
- Full eligibility published
- Gazette notification
Acknowledged applications
Every online application receives an acknowledgement reference number within 3 working days of successful fee payment.
- 3 working day SLA
- Unique reference number
- Email + SMS alerts
Transparent answer keys
Provisional answer keys are published within 5 working days of the examination. A minimum 7-day objection window follows, with all objections reviewed by an independent committee.
- 5-day provisional
- 7-day objection window
- Committee review
Result publication
Results are published on this portal within 45 working days of the final day of examination for objective tests, and 90 working days for descriptive papers.
- 45 days for CBRT
- 90 days for descriptive
- Mark sheet downloadable
RTI compliance
All valid RTI requests receive a response within 30 days, or 48 hours for requests affecting life or liberty, as mandated by the RTI Act 2005.
- 30-day SLA
- 48-hour for urgent
- First appeal in 45 days
Grievance redressal
All grievances receive an acknowledgement within 3 working days and a final written response within 15 working days.
- 3-day acknowledgement
- 15-day resolution
- Escalation to Secretary
Annual report
The Commission publishes its annual report before the Governor of Goa as required by Article 323, and makes it available on this portal for public download.
- Article 323 mandate
- Published to public
- Laid before Governor
Service standards
Reference targets for every citizen-facing interaction.
Escalation procedure
If a commitment listed above is not met within the stated timeline, the citizen may escalate the matter through the following route:
- Level 1 — Grievance Cell: Submit a grievance using the prescribed form with the reference number of the affected application or examination.
- Level 2 — Secretary: If the grievance is not resolved within 15 working days, escalate in writing to the Office of the Secretary at sec-gpsc.goa@nic.in.
- Level 3 — RTI: File a Right to Information request to obtain file notings and the reason for the delay.
- Level 4 — Judicial review: Seek judicial remedy through the Bombay High Court (Goa Bench) under Article 226 of the Constitution.
The Commission is committed to improving its service standards year on year. Feedback from citizens is actively welcomed and incorporated into the Commission's annual review process.